Rosanna Pamment Kirklees

Wednesday 20.11.2019 Caught up with UC ATLAS and normal ATLAS work. Nothing outstanding in this work, mainly bog standard change of addresses and income updates.  Thursday 21.11.2019 Annual leave. Friday 22.11.2019 System down so did my study day today. Not a great week for processing due to annual leave and system down time. 

Wednesday 13.11.2019 Spent the morning on accepting UC ATLAS items for income changes or terminates.  PM - Apprenticeship study time Thursday 14.11.2019 Went through my normal ATLAS list. This included a lot of pension updates or death notifications.  Also managed to look through the matched work in my tray and calculated some of these.  Friday 15.11.2019 Completed two VEP tasks. These were for updated income. The income had not had a significant change so amended from paid to point and recalculated. Went through my expired pending. Overall this week hasn't had anything out of the ordinary, no cases have stood out to me. 

Wednesday 06.11.2019 On Wednesday I completed my UC ATLAS work. There were a couple of different types of ATLAS to accept - income updates and terminates. I had a bit of a complicated one with one of the income updates. The customer didn't qualify for council tax reduction due to the UC income. The CTR claim remains active for 12 months, we accept updated ATLAS usually monthly. After they haven't qualified for 12 months the CTR automatically cancels.  In this instance the customer hadn't qualified and still didn't qualify but had also moved address. I checked with my senior officer as to whether I should contact the customer and ask her to do a change in circumstances form, even though she isn't in receipt of any CTR, so that I could open the claim at the new address and continue accepting the ATLAS as she may qualify for CTR at some point before it auto cancels at 12 months.  I was advised to ask her to complete the online change of address form and...

Wednesday 30.10.2019 Short notice annual leave taken due to a poorly child who could not go to nursery and needed to see a doctor. Thursday 31.10.2019 Spent Thursday catching up on UC ATLAS and normal ATLAS work. This included updating incomes and recalculating CTR as well as address updates and cancelling claims due to the death of a claimant.  On the claims which I completed for death updates, I had to also inform council tax that the customer had passed away so they could end the accounts.  Friday 01.11.2019 Worked the morning only due to childcare issues as still poorly.  Spoke to colleague and advised on a Person From Abroad claim he had a query with and as I run the PFA specialist group, I am often asked questions. We discussed the claim and I looked through the rules and advised on how we may be able to give the customer 'right to reside'  Caught up with my tray work, had a look through my expired pending and made some claims 'adve...